Terms & Conditions

By accessing MixAndMatch.ph, you confirm that:

• You are at least 18 years old or have parental consent
• You are legally capable of entering into binding contracts
• You agree to comply with all applicable Philippine laws and regulations
• You have read and understood these Terms and our Privacy Policy

We reserve the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new terms.

MixAndMatch.ph is your go-to platform for discovering and ordering mouthwatering meals from top local restaurants. Our services include:

Account Creation

To place orders, you must create an account with accurate information including:

• Valid email address or mobile number
• Complete delivery address in the Philippines
• Accurate personal information for order processing

Account Security

You are responsible for:

• Keeping your login credentials secure
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Providing accurate and up-to-date information

Account Termination

We may suspend or terminate accounts for violations of these Terms, fraudulent activity, or misuse of the platform.

Order Process

Order Acceptance

Orders are subject to restaurant availability and acceptance. We reserve the right to cancel orders for:

• Unavailable menu items
• Restaurant closure or operational issues
• Delivery area restrictions
• Payment processing failures

Delivery Terms

Delivery times are estimates and may vary due to:

• Weather conditions (especially during typhoons)
• Traffic conditions in Metro Manila and other cities
• Restaurant preparation time
• High demand periods (holidays, special events)

Accepted Payment Methods

Pricing & Fees

All prices are displayed in Philippine Peso (PHP) and include:

• Food prices set by partner restaurants
• Delivery fees (varies by distance and restaurant)
• Service fees and applicable taxes
• Small order fees (if applicable)

Refunds & Cancellations

Refund policies vary by payment method and timing:

• Order cancellations before restaurant confirmation: Full refund
• Restaurant-initiated cancellations: Full refund within 3-7 business days
• Quality issues: Case-by-case review with restaurant and platform
• Customer-initiated cancellations after preparation: No refund

Partner Responsibilities

Our restaurant partners are responsible for:

• Food quality, safety, and preparation
• Accurate menu information and pricing
• Compliance with local health regulations
• Timely order preparation
• Proper food handling and packaging

Platform Role

MixAndMatch.ph serves as an intermediary and:

• Facilitates communication between customers and restaurants
• Processes payments securely
• Coordinates delivery services
• Provides customer support
• Maintains platform functionality

Prohibited Activities

Users must not engage in:

• Fraudulent orders or payment disputes
• Abusive language toward restaurant staff or delivery partners
• False reviews or ratings manipulation
• Sharing inappropriate content or images
• Attempting to hack or disrupt the platform
• Creating multiple accounts to abuse promotions
• Violating Philippine laws through platform use

Community Guidelines

We encourage respectful behavior that reflects Filipino values:

• Respect (Paggalang): Treat all users with courtesy
• Honesty (Katapatan): Provide truthful reviews and information
• Patience (Pasensya): Understand delivery delays may occur
• Unity (Pagkakaisa): Support local businesses and community

Consequences

Violations may result in account suspension, termination, or legal action as appropriate under Philippine law.

Platform Content

MixAndMatch.ph and its content are protected by intellectual property laws. This includes:

• Website design, logos, and branding
• Software, algorithms, and functionality
• Photographs, graphics, and multimedia content
• Text, descriptions, and platform copy

User-Generated Content

By posting reviews, photos, or other content, you grant us a non-exclusive license to use, display, and distribute your content on our platform.

Restaurant Content

Restaurant logos, menu items, and descriptions are owned by respective restaurant partners. We use this content with permission for platform functionality.

Data Collection

We collect and process personal data in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173):

• Personal information for account creation and order processing
• Location data for delivery purposes
• Payment information (securely processed)
• Usage data to improve platform functionality

Data Usage

Your data is used for:

• Processing and fulfilling orders
• Communicating about orders and promotions
• Improving platform services
• Compliance with legal requirements

Data Rights

Under Philippine law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion (subject to legal requirements)
• Object to data processing

Platform Limitations

MixAndMatch.ph is not liable for:

• Food quality, safety, or preparation issues
• Allergic reactions or dietary concerns
• Delivery delays due to external factors
• Restaurant closure or unavailability
• Third-party payment processing issues
• Force majeure events (natural disasters, government actions)

Maximum Liability

Our liability is limited to the amount paid for the specific order in question, not to exceed PHP 5,000 per incident.

Philippines-Specific Considerations

We are not responsible for delivery issues caused by:

• Typhoons, floods, or other natural disasters
• Political unrest or government-imposed restrictions
• Infrastructure issues (power outages, road closures)
• Telecommunications disruptions

Applicable Law

These Terms are governed by the laws of the Republic of the Philippines, including:

• Civil Code of the Philippines
• Consumer Act of the Philippines (Republic Act No. 7394)
• Data Privacy Act of 2012 (Republic Act No. 10173)
• E-Commerce Act (Republic Act No. 8792)

Dispute Resolution

Any disputes shall be resolved through:

1. Direct Communication: Contact our customer support first
2. Mediation: Good faith negotiation and mediation
3. Arbitration: Binding arbitration in Metro Manila
4. Courts: Philippines courts as final jurisdiction

Consumer Rights

Your rights as a Filipino consumer are protected under local law and are not waived by these Terms.